FREQUENTLY Asked Questions
FREQUENTLY Asked Questions
Explore answers to some of our most common questions below. If you don’t find what you’re looking for, connect with us anytime via WhatsApp at +6017-343 3035 or at folks.socialclub@gmail.com.
Embedded Files
About Folks
Q: What is Folks?
Folks is an active lifestyle membership club designed for Malaysians aged 55 and above. Each month, we curate a calendar of activities — from wellness sessions and creative workshops to outdoor adventures and social gatherings — so you can stay active, meet new people, and enjoy life on your terms.
Q: Who is Folks for?
Anyone aged 55 and above who wants to stay active and socially connected. You don't need to be sporty or fit — our activities range from gentle coffee socials and art workshops to outdoor photowalks and fitness sessions. There is something for everyone, at every energy level.
Q: Do I need to be tech-savvy to join?
Not at all. If you can send a WhatsApp message, you can book an activity with Folks. All bookings, reminders, and updates are sent via WhatsApp — no apps to download, no accounts to create. We keep things simple on purpose.
Membership Tiers
Q: What membership tiers are available?
We have 3 tiers: Guest, Classic and Premier. More details on each tier can be found here.
Not sure which tier suits you? Start as a Guest, attend a coffee social, and decide from there — no pressure, no commitment.
Q: What is an Activity Slot?
Each slot entitles you to one confirmed session booking — one activity, one slot. Silver members receive 4 slots per month; Gold members receive 8. Slots are deducted when your booking is confirmed, not when you attend. Unused slots do not carry forward — they expire at the end of each calendar month.
Think of slots like a monthly allocation, not a savings account. Use them in the month they're issued.
Q: What does Premier offer that Classic doesn't?
Premier members receive double the slots (8 vs 4), access to all activities including Premier-exclusive sessions, priority booking 24 hours before Classic members, and one complimentary coffee social per month that does not use a slot. Premier is designed for members who want to be more active and get the full Folks experience.
Q: Can I upgrade or downgrade my tier?
Yes. You can upgrade or downgrade with 7 days' notice before your next billing date. Changes take effect from the following month. Unused slots from your current month are not transferable or refunded when changing tiers.
Not sure which tier is right for you? Send us a message on Whatsapp; we'll help you decide.
Activities
Q: What activities does Folks offer?
Our monthly calendar includes a mix of:
Light - coffee socials, art workshops, creative sessions (seated, no exertion)
Moderate - yoga, Tai Chi, kombucha workshops, terrarium making (light movement)
Active - photowalks, spa & wellness, outdoor activities (sustained movement)
Every activity listing shows its intensity level so you can choose what suits your energy and health on any given day.
Q: Are there activities for men?
Yes. While some activities appeal across genders, our calendar is built to have something for everyone, and we actively add more male-centric activities each month based on member feedback.
Q: What are premium or top-up activities?
Some activities (such as pottery, specialty workshops, or special outings) are priced above the standard slot range. These are available to all members at a flat Folks Member Price — discounted from the public rate — and are paid separately at booking. No slot is deducted for top-up activities. Think of them as optional extras, not part of your monthly slot allowance.
Q: What if a session is fully booked?
Each session has a maximum number of participants. Once full, bookings close. Premier members get a 24-hour priority booking window — a key advantage for popular sessions. If you miss a session, the same or similar activity will appear in the following month's calendar. Please reach out to register your interest for a fully booked event.
Member Benefits & Discounts
Q: Do Folks members get discounts from partner businesses?
Yes, and this is a benefit we are actively building. As a Folks member, you will have access to exclusive member pricing and perks from our growing network of partner businesses, covering areas such as wellness, health, fitness, and lifestyle.
Our partners are carefully selected to complement the Folks philosophy — active, purposeful, and genuinely useful for members aged 55 and above. We do not work with partners simply for the sake of having a list; every partner we bring on must offer something meaningful to our community.
For founding members
As one of our first members, you will be among the first to access partner benefits as they are confirmed. Partner updates are announced via your WhatsApp member channel — keep an eye out for new additions each month.
For an up-to-date list of current partner offers, visit our website at www.folksclub.com or check your WhatsApp member channel. Partner benefits are subject to change and availability.
Q: What kind of partner discounts I can expect?
Partner benefits will vary by partner, but typically include:
Preferential rates on health screenings, wellness consultations, or physiotherapy sessions
Member pricing at fitness studios or activity centres beyond our standard calendar
Complimentary or discounted first sessions with new partner businesses
Invitations to partner-hosted events and talks exclusive to Folks members
All partner offers are clearly communicated with the specific discount or benefit stated upfront — no vague "exclusive deals" without detail.
Partner benefits are available to paid members (Classic and Premier) only. Guest members are not included in partner discount programmes.
Q: Is there a discount if my spouse or partner wants to join?
Yes. We offer a couples discount — when two members from the same household join Folks on a paid tier, the second membership receives 10% off the monthly fee, applied for as long as both memberships remain active.
Each member keeps their own account and slots
Memberships are individual — your spouse has their own activity slots, their own bookings, and their own WhatsApp channel access. The discount simply reduces the second monthly fee. Tiers do not need to match.
To apply the couples discount, both memberships must be registered using the same home address. Notify us via WhatsApp when signing up together and we will apply the discount from your first month. If one membership is cancelled, the discount is automatically removed from the remaining membership at the next billing cycle.
Q: Can my spouse or partner and I attend the same activities together?
Yes, and we encourage it. As long as both of you book the same session (each using your own slot), you are welcome to attend together. Many of our activities are designed to be enjoyable with a companion. The only constraint is session capacity — if a session is fully booked, the same booking rules apply regardless of whether you are attending with a spouse.
Premier members get 24-hour priority booking ahead of Classic members. If you and your spouse are on different tiers, the Premier member should book first, then the Classic member books when their window opens.
Booking & Cancellation
Q: How do I book an activity?
Booking is done via a simple Google Form link shared in your WhatsApp member channel each month. Here is how it works:
We share the monthly activity calendar on WhatsApp and on our website
Tap the booking link for the session you want
Fill in your name and membership tier — it takes under a minute
You will receive a WhatsApp confirmation within 24 hours with the session details
Activity slots are deducted from your balance upon confirmation
Booking closes 48 hours before each session. Book early as popular sessions fill up fast.
Q: Can I cancel a booking?
Yes, with conditions:
More than 48 hours before the session: your slot is returned and you can rebook another activity in the same month.
Within 48 hours of the session: the slot is forfeited. No re-credit is issued.
No-shows (no cancellation, no attendance): slot is automatically forfeited.
To cancel, simply WhatsApp us at the number in your confirmation message.
We set this policy to ensure vendors can plan sessions properly and that slots go to members who genuinely want them.
Q: What if Folks cancels or reschedules a session?
Occasionally, a session may be rescheduled or cancelled due to insufficient bookings, vendor issues, or unforeseen circumstances. If this happens:
You will be notified via WhatsApp at least 3 days before the session where possible
Your slot will be fully reinstated to your balance
We will offer an alternative session where available
We do not issue refunds for session cancellations as your slot is returned in full.
Payment & Membership Management
Q: How do I pay for my membership?
Membership fees are paid monthly via a secure payment link (HitPay). We accept FPX online banking, major e-wallets (Touch 'n Go, GrabPay, Boost), and credit or debit cards. Your payment link will be sent via WhatsApp after you complete your membership sign-up form.
Q: Are membership fees refundable?
Monthly membership fees are strictly non-refundable once payment has been processed. This applies regardless of attendance, illness, or travel. If you are unable to use your membership for a period, the pause option (see below) is available instead.
Q: Is there a contract or long-term commitment?
No contract. Folks is a month-to-month membership. To cancel, simply give us 30 days' written notice via WhatsApp before your next billing date. Your membership and slot access continue normally during the 30-day notice period. Unused slots in your final month expire as usual — no refund applies.
Example: if you notify us on 5 July, your membership ends on 5 August. Any unused July or August slots are not refunded.
Q: Can I pause my membership if I travel or am unwell?
Yes. Paid members (Classic and Premier) may pause their membership for up to 2 months per calendar year. During a pause:
A holding fee of RM30 per paused month applies to keep your membership spot
No activity slots are issued
Your membership resumes automatically after the pause period
To request a pause, notify us via WhatsApp at least 7 days before your next billing date. Retroactive pauses are not permitted.
Q: What happens if my payment fails?
If your monthly payment is unsuccessful, we will notify you via WhatsApp. You have 5 days to complete payment before your membership is paused. During this time, existing bookings remain valid but no new bookings can be made. If payment is not received within 5 days, your membership will be cancelled and any pending bookings forfeited.
Safety & General
Q: Do I need to be physically fit to join?
No. Our calendar includes Light-intensity activities (such as coffee socials and art workshops) that require no physical exertion at all. Every activity listing displays its intensity level — Light, Moderate, or Active — so you can always choose what feels right for you that day. We encourage members to consult their doctor before joining Active-level sessions if they have any health concerns.
Q: I have a medical condition. Can I still join?
Yes — most of our activities are accessible regardless of health conditions. We do ask that members with pre-existing conditions consult their physician before attending physical sessions, and inform us of any relevant conditions at sign-up. Session facilitators reserve the right to ask a member to sit out of a physical activity if there is a safety concern. Your wellbeing always comes first.
Q: Will I be photographed at sessions?
Folks may take photos at sessions for community updates and social media. By joining, you consent to being photographed at activities. If you prefer not to be photographed, simply let us know in writing (WhatsApp is fine) at least 24 hours before a session and we will respect that. No photos of individuals will be shared without reasonable care.
Q: Where do activities take place?
Activities are held at various venues across the Klang Valley, chosen for accessibility and convenience. The full venue address and a Google Maps link are shared with confirmed bookings via WhatsApp, at least 5 days before the session. For sessions where the venue is still being finalised, this will be noted clearly in the activity listing.
Still have questions? We are happy to help; just send us a message.
Google Sites
Report abuse