A. Membership & Monthly Fee

• Folks membership is currently free of charge. Registration is required for all members and remains free while Folks builds out its full calendar of Signature experiences, anchor activities, and partner network.

• Membership is personal and non-transferable to another individual. This does not apply to booking and Event Credit transfers, which are permitted under Section C.

• Members who attend at least 3 activities (anchor or Signature) during this free period will be offered a special Founding Member rate of RM19/month once Folks introduces membership pricing. Only activities actually attended count; cancelled, credited and no-show bookings do not. Members who do not meet this threshold remain welcome to continue as members at the standard rate in effect at that time.

• Folks will provide at least 30 days' advance notice before introducing any membership fee or adjusting membership pricing thereafter.

• Continued participation after a pricing notice constitutes acceptance of the fee then in effect.

• Upon cancellation or termination of membership, member access to benefits (WhatsApp community, priority booking where applicable, and partner benefit programmes) ends at the close of the current billing cycle, or immediately if no fee is then in effect.

• Members who cancel and rejoin within 12 months of cancellation will be reinstated at the Founding Member rate if they originally qualified for it, rather than any standard rate in effect at the time of rejoining.

• Folks retains member data for record-keeping and legal compliance purposes for a reasonable period after cancellation, in accordance with the Data Protection & Privacy section.

B. Activity Pricing & Booking

• All members and registered attendees pay individually for each activity they choose to book, at the price shown on the activity listing.

• Activity fees are paid at the time of booking via the payment method provided. A booking is confirmed only once payment is received by Folks.

• Every attendee, including a guest or companion, must register as a Folks member before attending any activity.

• All bookings are subject to the cancellation terms in Section C.

C. Booking & Member Cancellation

Key terms

• "Scheduled start time" means the start time shown on the activity listing at the time of booking.

• A cancellation or transfer is valid only when Folks receives it in writing via WhatsApp (+6017-343 3035) or email (hello@folksclub.com). The time of receipt is the time recorded on that message.

• "Event Credit" means a credit equal to the full amount paid for the cancelled booking, to be used toward future Folks activities.

Non-refundable and non-exchangeable bookings

1. All bookings are final. If you change your mind or cannot attend for any personal reason, your booking is non-refundable and non-exchangeable. This means no cash refund, and no swapping to a different session, date or activity.

2. The only exceptions are:

3. 1. Event Credit, where available under the cancellation rule below;

4. 2. Transfer of your booking to another person, as set out below; and

5. 3. An activity that Folks cancels (Section D).

Cancellation rule

One rule applies to every activity: cancel by the deadline shown on the activity listing at the time of booking to receive Event Credit.

• Bookings must be made by the booking deadline shown on the listing, which will be no later than 48 hours before the scheduled start time.

• Standard cancellation deadlines are 48 hours before the scheduled start time for anchor sessions, and 7 days before the scheduled start time for Signature experiences, which require Folks to commit payment to partners in advance. Folks may set a longer deadline for a particular activity where a venue or partner requires it, and will state it on the listing.

• Cancellations received before the deadline: Event Credit.

• Cancellations received after the deadline: no refund and no Event Credit. A booking made after the deadline has passed is final from the moment it is made.

• No-shows (failure to attend without a valid cancellation or transfer): no refund and no Event Credit.

• Members who cannot attend are asked to tell Folks as early as possible, even where no Event Credit applies, so that the place can be offered to others.

Event Credit

• Event Credit is valid for 3 months from the date of cancellation and may be used for any anchor or Signature booking, subject to availability. Any price difference is payable by the member.

• If no bookable activity is available during that period, validity is extended until 30 days after the next activity opens for booking.

• Event Credit has no cash value and is not redeemable for cash. Unused Event Credit expires at the end of its validity period.

• Event Credit may be transferred to another registered Folks member by notifying Folks via WhatsApp before it expires. Transfer does not extend the expiry date.

 Transfers

• Any booking may be transferred to another person (e.g. a spouse, friend, or another member) at no charge, up to 48 hours before the scheduled start time, by notifying Folks via WhatsApp with the new attendee's name, contact details, and any allergy, dietary or mobility needs.

• The new attendee must register as a Folks member and accept these Terms & Conditions (including Section G) before attending. Folks may refuse entry to anyone who has not been notified and registered.

• Transfers must not be made for commercial resale.

• A booking that is neither attended nor validly transferred is a no-show.

• When a cash refund applies

A booking is refunded in cash only when the activity does not happen. Cash refunds are given only where:

•  Folks cancels an activity and does not reschedule it (Section D);

• Folks cannot confirm your booking; or

• a payment was made in error (e.g. a duplicate charge).

In all other cases, no cash refund will be given. Refunds are paid to the original payment method, normally within 14 days.

Discretion and existing rights

• Folks may, at its sole discretion, grant Event Credit or a refund outside these terms (e.g. medical emergency or bereavement). Any such decision applies to that case only and does not change these terms.

• If a place cancelled after the deadline is filled from a waitlist, Folks may, at its sole discretion, issue Event Credit for it. This is not a right and does not change these terms.

• Nothing in this Section limits any rights you have under Malaysian law that cannot be excluded by agreement.

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• D. Session Postponement & Changes by Folks

• Folks reserves the right to postpone, reschedule, or cancel any activity session due to insufficient bookings (below minimum pax), vendor unavailability, force majeure, or safety concerns.

• If Folks cancels an activity and does not reschedule it, affected members will be notified at least 3 days in advance where possible, and will receive a full refund or, at the member's choice, Event Credit.

• If Folks reschedules an activity, existing bookings carry over to the new date. A member who cannot attend the new date may transfer the booking under Section C or choose Event Credit. No cash refund applies to a rescheduled activity.

• To the fullest extent permitted by law, Folks is not liable for any inconvenience, travel costs, or losses arising from session postponements or cancellations.

Minimum Participation:

•  Each activity has a minimum number of participants (MOQ) required for the session to proceed, as stated on the individual activity listing at the time of booking.

• If the minimum is not met by the booking cutoff, Folks reserves the right to cancel or reschedule the session. Affected members will be treated in accordance with this Section D.

E. Photography & Media Consent

• Folks may photograph or record sessions for community updates, social media, and marketing materials.

• By registering for any activity, members consent to being photographed and recorded during activities for these purposes, unless they have opted out.

• To opt out, a member must notify Folks in writing (WhatsApp or email) at least 24 hours before the session. An opt-out applies to all future sessions until the member withdraws it. Folks will make reasonable efforts to accommodate it.

• Members may ask Folks at any time to remove a photo of them from Folks's channels, and Folks will remove it within a reasonable time.

• Member-submitted photos shared in Folks WhatsApp groups or channels may be used by Folks with reasonable attribution.

F. Data Protection & Privacy

• By joining Folks, members consent to the collection, use, and storage of their personal data (including name, contact details, date of birth, and emergency contact information) for the purposes of processing membership, managing bookings, and communicating with members, in accordance with the Personal Data Protection Act 2010.

• Members who have opted in to receive marketing communications may withdraw consent at any time by notifying Folks via WhatsApp or email.

• Folks does not sell or share member data with third parties for their own marketing purposes.

• Members may request access to, or correction of, their personal data held by Folks by contacting hello@folksclub.com.

G. Liability Waiver - Physical Activities

Please read this section carefully before participating in any physical activity.

• Participation in all Folks activities is entirely voluntary and at the member's own risk and responsibility. This includes physical activities (such as yoga, Tai Chi, fitness sessions, outdoor activities, and spa or wellness treatments) and social, dining, workshop and other events (such as coffee socials), as well as travel to and from any venue.

• Folks will take reasonable care in organising activities and selecting venues and partners, and will do its best to provide a safe environment. Folks cannot guarantee that any activity or venue is free of risk. Members acknowledge that risks include slips, trips and falls.

• Folks does not provide insurance cover for participants. Members are responsible for their own medical and personal accident cover and are encouraged to hold it.

• Members confirm that they are in adequate physical health to participate in the activities they choose to book, and have sought medical advice where appropriate. Members with pre-existing medical conditions are strongly advised to consult their physician before participating.

• Members must inform Folks in advance of any allergy, dietary requirement or medical condition relevant to an activity. Folks will make reasonable efforts to accommodate, but cannot guarantee any venue or food environment is free of allergens.

• Members must follow the instructions of facilitators and venue staff, and the venue's own rules and terms.

• To the fullest extent permitted by law, Folks, its co-founders, staff, volunteers, and vendor partners are not liable for any personal injury (including injury from a slip or fall), illness, accident, death, loss of or damage to personal property, or medical event arising from participation in any Folks activity or presence at any venue. This does not exclude liability caused by gross negligence or wilful misconduct, or any liability that cannot be excluded by law.

• In an emergency, members consent to Folks arranging medical assistance and contacting their emergency contact. Any resulting costs are the member's responsibility.

• Folks reserves the right to deny participation to any member whose health condition, in the reasonable assessment of the session facilitator, poses a risk to themselves or others.

H. General Provisions

• These Terms & Conditions are governed by the laws of Malaysia.

• Folks reserves the right to amend these T&Cs at any time with 14 days' notice. Amendments apply only to bookings made after the notice period has ended.

• Membership may be terminated by either party with 30 days' written notice. No pro-rata refund applies.

• Continued use of membership after notice of changes constitutes acceptance.

• Members with a complaint or concern should contact Folks directly via WhatsApp (+6017-343 3035) or email (hello@folksclub.com) in the first instance. Folks aims to acknowledge all complaints within 3 business days.